What methods of payments do you accept?
We accept Mastercard and Visa for everything, and American
Express and Switch for some items. This is dependent on the
particular supplier of the product/item you wish to purchase.
Please note however that we do not accept Electron or Solo
cards at present.
Are the prices by person or by room?
All the hotel prices listed on Hotels in Iberia.com are per room
and per night, unless otherwise indicated. Taxes (VAT) are
included. The only taxes that are not included are local taxes
that exist in certain regions, (Paris, Amsterdam, …) and these
vary according to the hotel type and location. In such instances,
the tax must be paid directly to the hotel.
Does the price include any food?
If food is included in the price it will be clearly indicated
on the website in the information concerning the type of room
you are reserving. (for instance the description might say
'double room, including breakfast', or 'double room, half
board'). In the case that no such description exists then
the offer is for accommodation only.
What is the purpose of the 'Special Requirements' box
which appears on the hotel reservation page?
This section is there for you to fill in any special preferences
you might have with respect to your hotel stay. (e.g. twin
beds, ground floor room, external views etc). Please take
note that although Hotels in Iberia.com will inform the hotel
of your request, at no point can we guaranteed that it will
be granted, although every possible effort will be made to
satisfy your wishes. For reference this section must not be
used to request additional occupants than that already permitted
in the room you have selected. If you should need additonal
beds once you have made your booking, you must contact us
using our online
form. We will then attempt to negotiate your request with
the hotel and inform you of their decision.
How can I cancel or modify my reservation?
The only method for cancelling or modifying your reservation
is via the online
form on Hotels in Iberia.com.
In any such communication you must supply your confirmation
number, name and contact details (including your email address)
and indicate whether you wish to place a cancellation or simply
modify your booking. We will process your request and then
inform you whether there is any cancellation fee charged by
the hotel. (this is dependent on the terms and conditions
of each hotel: the time of year, the amount of notice given
etc.).
Please remember that we will not accept a cancellation or
a modification of your reservation unless it has been made
via the Hotels in Iberia.com website and essentially you are
in possession of a confirmation of your booking from Iberia.com
Hotels.
Independent of whether the hotel charges or does not charge
a cancellation fee, Hotels in Iberia.com will charge an administrative
fee of €30 for each cancelled reservation.
What identification do I need to check in at the hotel?
All you need to do, is simply give the name in which you made
the reservation together with a copy of your confirmation
email.
Where is my hotel?
The hotel's full address and phone number will be included
in the confirmation email which we will send you once your
hotel booking is completed. Also, the hotel's address is shown
by clicking on the 'hotel details' link under the hotel's
description on the website, in the new page that opens up,
the hotel's address is found directly under the 'Hotel Information'
heading. If you need more information please use the online
form and we will be happy to help.
Can I extend my stay?
If you wish to extend your stay you may either consult the
Iberia.com Hotel's website and make a new booking or if you
are already at the hotel, you may equire at the hotel reception.
Our special rates are negotiated in advance with each hotel
and often we are able to offer a lower price than would otherwise
be available by booking through the hotel directly.
I can not find availability on the dates I wish?
We always shows up-to-date availability for all hotels on
our website. If you are unable to find availability for your
preferred hotel, do browse through the listing of our other
hotels as you may well find something that is just as suitable.
You may also contact us using the online
form and we will attempt to find you a room in your preferred
hotel.
What happens if I haven't received a confirmation email?
If you have not received your confirmation email within 4
hours of making a booking, please check your deleted items
/ 'Junk Mail' folder.
Most email accounts offer an unwanted mail filter service
to protect you from junk mail, and it is possible that your
confirmation has been mistakenly filtered by this service.
We would also advise that you change your filter settings
to allow lastminute.com mail through.
Can I change details of my booking?
If you've made a mistake completing your order or if something
just doesn't look right on your confirmation email, contact
us using our online
form remembering to quote your order number.
How do I know if my booking is confirmed?
When you complete your booking, which will happen after you
have submitted your credit card details and pressed the "buy
now" button, you will reach a confirmation page on the website.
Your booking is only complete once you reach this confirmation
page.
You will also be sent a confirmation email shortly afterwards.
Both the email and the confirmation page contain the details
and price of your order, along with your order number. You
should quote this order number if you need to get in touch
with us, as it will help us identify your order quickly.
If you do not see the confirmation page or receive the email,
your booking may not have been confirmed. You can contact
us using our online
form to check this.
There is a mistake in my confirmation
If you see a mistake in your confirmation email, please contact
us using our online
form. One of our agents will be happy to help sort it
out.
Why don't you list a contact phone number?
In order to keep offering our customers the best service possible
and the best deals around, it's important that we deal with
enquiries as quickly and successfully as possible. By using
our online
form we can ensure that you are sending us all the information
to deal with your enquiry quickly and easily, while avoiding
potentially long hold times on the phone.
